FAQ/If a problem occurs ...

If a problem has occurred, proceed in the following order until the problem is solved and you can use the earbuds again:

1.Insert the earbuds into the charging case and close the lid. Wait for at least 10 seconds (> Resetting the earbuds).

2.Connect the earbuds to the Smart Control app to install the latest firmware (> Installing firmware updates).

3.Reset the earbuds to the factory default settings (> Resetting the earbuds to the factory default settings).

4.Check the list of frequently asked questions to see if there is a solution to the problem (> Current list of frequently asked questions (FAQ)).

5.Contact your Sonova Consumer Hearing partner to solve the problem (> Your question has not been answered or the problem persists?).

 

Current list of frequently asked questions (FAQ)

 

Visit the MOMENTUM True Wireless 3 product page at

www.sennheiser-hearing.com 

There you will find a current list of frequently asked questions (FAQ) and suggested solutions.

 

Your question has not been answered or the problem persists?

If a problem occurs that is not listed in the FAQ section or if the prob­lem cannot be solved with the proposed solutions, please contact your Sonova Consumer Hearing partner for assistance.

To find a partner in your country, search at www.sennheiser-hear­ing.com/service-support.

 

Leaving the Bluetooth transmission range

Wireless calling and streaming are only possible in the Bluetooth transmission range of your smartphone. The transmission range largely depends on environmental conditions such as wall thickness, wall composition etc. With a free line of sight, the transmission range of most smartphones and Bluetooth devices is up to 10 meters.

If you, and therefore the earbuds, leave the Bluetooth transmission range of the smartphone, the sound quality deteriorates increasingly until you hear the voice prompt “No connection” and the connection breaks down completely. If you immediately re-enter the Bluetooth transmission range, the connection is automatically re-established and you hear the voice prompt “Connected”. If this is not the case, tap the touch control panel of the earbud 1x.

 

Resetting the earbuds

If the function of the earbuds is disturbed, perform a reset. Individual settings such as the pairing settings are not deleted.

▷Insert the earbuds into the charging case and close the lid.

After 10 seconds, the earbuds will restart (reset).

 

 

Resetting the earbuds to the factory default settings

If the function of the earbuds is disturbed and a reset (> Resetting the earbuds) does not improve, reset the earbuds to the factory default settings. This deletes, among other things, all pairing settings (> Pairing a spare earbud).

The easiest way to reset the earbuds to the factory default settings is using the Smart Control app.

Alternatively, you can manually proceed as follows:

1.Deactivate Bluetooth on your smartphone.

The connection between your smartphone and the “MOMENTUM TW 3” is disconnected.

2.Take one earbud out of the charging case, leave the other earbud in the charging case.

3.Touch and hold the touch control panel of the earbud that is not in the charging case for 10 seconds.

The LED on this earbud alternately lights up green and red.

4.Now stop touching the touch control panel.

5.Place the earbud back into the charging case. Be sure to leave the lid of the charging case open when doing so.

After 20 seconds, the earbuds are reset to the factory default set­tings and automatically reconnect to each other.

After the earbuds have been successfully reset and paired with each other, the LED of the charging case lights up red and green 3x.

▷To reconnect your earbuds to your smartphone, reactivate Blue­tooth on your smartphone.

Pairing a spare earbud with another earbud

The right and the left earbud are paired with each other upon deliv­ery. If, however, you are using a different earbud (e.g. a spare ear­bud), you have to pair the two earbuds with each other once. This pairing process resets the earbuds to the factory default settings.

1.Insert both earbuds into the charging case and leave the lid of the charging case open.

2.After 20 seconds, the earbuds are paired with each other.

The LED on the charging case then lights up red and green 3x.

The earbuds are now paired with each other.