FAQ/If a problem occurs ...

Current list of frequently asked questions (FAQ)

 

Visit the MOMENTUM True Wireless 2 product page at

www.sennheiser.com  

There you will find a current list of frequently asked questions (FAQ) and suggested solutions.

 

Your question has not been answered or the problem persists?

If a problem occurs that is not listed in the FAQ section or if the prob­lem cannot be solved with the proposed solutions, please contact your Sennheiser partner for assistance.

To find a Sennheiser partner in your country, search at
www.sennheiser.com > “Service & Support”.

 

Leaving the Bluetooth transmission range

Wireless calling and streaming are only possible in the Bluetooth transmission range of your smartphone. The transmission range largely depends on environmental conditions such as wall thickness, wall composition etc. With a free line of sight, the transmission range of most smartphones and Bluetooth devices is up to 10 meters.

If you, and therefore the earphones, leave the Bluetooth transmission range of the smartphone, the sound quality deteriorates increasingly until you hear the voice prompt “No connection” and the connection breaks down completely. If you immediately re-enter the Bluetooth transmission range, the connection is automatically re-established and you hear the voice prompt “Connected”. If this is not the case, tap the touch control panel of the earbud 1x.

The right earbud (primary earbud) can be used alone. The left earbud (secondary earbud) cannot be used alone because it requires the right earbud for Bluetooth transmission.

 

Resetting the earphones to the factory default settings/Reset

If the function of the earphones is disturbed:

▷Insert both earbuds into the charging case and wait at least 10 seconds before taking the earbuds out of the charging case and switching them on again.

If the function of the earphones is disturbed and switching them off and on again does not improve, reset the earphones to the factory default settings. This deletes, among other things, all pairing set­tings.

▷Make sure that the contacts on the earbuds and in the charging case are clean and make contact (the LED of the charging case lights up when you insert the earbuds into the charging case). If necessary, clean the contacts (> Care and maintenance of the earbuds/charging case).

▷Use the USB cable to connect the charging case to a power source (> Charging the rechargeable battery of the earbuds and the charging case).

▷Insert the earbuds into the charging case and, within 30 seconds, touch and hold the right and the left touch control panel for 12 seconds.

The earphones are reset to the factory default settings.