FAQ/If a problem occurs ...

If a problem has occurred, proceed in the following order until the problem is solved and you can use the dongle again:

1.Connect the dongle to the “Sennheiser transmitter updater pro­gram” to install the latest firmware (> Firmware updates).

2.Reset the dongle to the factory default settings (> Resetting the dongle to the factory default settings).

3.Check the list of frequently asked questions to see if there is a solution to the problem (> Current list of frequently asked questions (FAQ)).

4.Contact your Sonova Consumer Hearing partner to solve the problem (> Your question has not been answered or the problem persists?).

 

Current list of frequently asked questions (FAQ)

Visit the BTD 600 product page at

www.sennheiser-hearing.com/btd-600/

There you will find a current list of frequently asked questions (FAQ) and suggested solutions.

 

Your question has not been answered or the problem persists?

If a problem occurs that is not listed in the FAQ section or if the prob­lem cannot be solved with the proposed solutions, please contact your Sonova Consumer Hearing partner for assistance.

To find a partner in your country, search at www.sennheiser-hearing.com/service-support.

 

Leaving the Bluetooth transmission range

Wireless calling and streaming are only possible in the Bluetooth transmission range of your dongle. The transmission range largely depends on environmental conditions such as wall thickness, wall composition etc. With a free line of sight, the transmission range of the dongle is up to 10 meters.

If you, and therefore the Bluetooth headphones, leave the Bluetooth transmission range of the dongle, the sound quality deteriorates increasingly until the connection breaks down completely. If the dongle loses the connection to your Bluetooth headphones, you can try to re-establish the connection (> Reconnecting paired Bluetooth headphones with dongle).

 

Resetting the dongle to the factory default settings

If the function of the dongle is disturbed, reset the dongle to the fac­tory default settings. The saved connection profile of the last paired Bluetooth headphones will be deleted from the pairing list.

ePress the pairing button of the dongle for 10 seconds.

As soon as the reset is performed, the status LEDs on the dongle housing flash pink 3x.