If a problem has occurred, proceed in the following order until the problem is solved and you can use the headphones again:
1.Press the main button for 15 seconds (reset) (> Resetting the headphones).
2.Connect the headphones to the Smart Control app to install the latest firmware (> Installing firmware updates).
3.Reset the headphones to the factory default settings (> Resetting the headphones to the factory default settings).
4.Check the list of frequently asked questions to see if there is a solution to the problem (> Current list of frequently asked questions (FAQ)).
5.Contact your Sonova Consumer Hearing partner to solve the problem (> Your question has not been answered or the problem persists?).
Visit the ACCENTUM product page at
www.sennheiser-hearing.com/download.
There you will find a current list of frequently asked questions (FAQ) and suggested solutions.
If a problem occurs that is not listed in the FAQ section or if the problem cannot be solved with the proposed solutions, please contact your Sonova Consumer Hearing partner for assistance.
To find a partner in your country search at
www.sennheiser-hearing.com/service-support.
Wireless calling and streaming are only possible in the Bluetooth transmission range of your smartphone. The transmission range largely depends on environmental conditions such as wall thickness, wall composition etc. With a free line of sight, the transmission range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the headphones, leave the Bluetooth transmission range of the smartphone, the sound quality deteriorates increasingly until you hear the voice prompt “Lost connection” and the connection breaks down completely. If you immediately re-enter the Bluetooth transmission range, the connection is automatically re-established.
If the function of the headphones is disturbed, perform a reset. Individual settings such as the pairing settings are not deleted.
Press the main button for 20 seconds.
You hear a short confirmation sound.
You can delete the Bluetooth pairing list using the Smart Control app. Follow the instructions in the app.
To be able to reset the headphones to the factory default settings, you require the Smart Control app (> Installing the Smart Control app).
Switch on the headphones (> Switching the headphones on) and connect them to a Bluetooth device on which the Smart Control app is available.
Select the “Factory default settings” function in the app settings.
Follow the instructions in the app.